Key Responsibilities: Handle inbound and outbound international calls to address customer inquiries and concerns. Provide accurate information and effective solutions to customers in a professional manner. Maintain and update customer records in the system. Collaborate with team members to resolve complex issues. Meet individual and team performance metrics, including customer satisfaction and productivity targets. Qualifications: Minimum educational requirement: Completion of 12th grade (Higher Secondary). Freshers are welcome to apply; prior experience in a voice process or customer service role is a plus. Excellent verbal communication skills in English, with a B2 High proficiency level. Ability to work in rotational shifts, including night shifts and weekends. Basic computer literacy and typing skills. Skills and Competencies: Strong customer service orientation with the ability to empathize with customers. Effective problem-solving and conflict resolution skills. Ability to multitask and manage time efficiently in a fast-paced environment. Adaptability to work with diverse customer profiles and handle stressful situations calmly. Job Types: Full-time, Fresher Benefits: Health insurance Provident Fund Schedule: Rotational shift Performance bonus Ability to commute/relocate: Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: International Customer Service Specialist Job