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Mt- V&a Trainer-bfs043031 Job In Genpact

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 Mt- V&a Trainer-bfs043031 Job In Genpact

Job Description

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of M anagement Trainee , Voice & Accent! In this role, Trainer must train the new joiners on Soft Skills to improve and standardized their communications, Train / develop effective and efficient customer handling skills to attain customer delight stage in customer service by meeting all quality metrics Responsibilities To train and mentor new hires in batches as per training plotter To train and lead OJT agents on the floor . Meet NHT and OJT throughput To do all floor refreshers on time as per business and floor requirement s To perform all activities and show efficacy as per business expectations To conduct internal and final assessment s to all new hires and meet scores To conduct training and improve a ll identified TNI or Bottom Quartile agents Improve the efficacy and performance of agents New Hire / OJT / Floor agents To extend all required support to Operations whenever required . Qualifications we seek in you! Minimum Q Ualifications / Skills Any Graduate Excellent Communication and Presentation skills Preferred Q Ualifications / Skills Relevant year experience in communications training Relevant year experience in customer service training 6 days working. Candidate must work from Client Location . Job Management Trainee Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Mar 25, 2025, 7:11:08 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time,

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Mt- V&a Trainer-bfs043031 Job In Genpact

Contact Details:

Company: Genpact
Location(s): Hyderabad

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Keyskills:   Soft Skills Communication Skills Training Mentoring Presentation Skills Operations

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Genpact

Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...