Assistant Operations Manager Service Delivery
- Kpr sugar apperals
- 5 to 9 Yrs
- All India
- 3 months ago
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Job Description
- Job Description: Assistant Operations Manager Service Delivery Company: COMnet Solutions Location: Dadar West, Mumbai, Maharashtra Website: COMnet Solutions Position Overview: COMnet Solutions is seeking a highly motivated and experienced Assistant Operations Manager Service Delivery to oversee and optimize service delivery operations. The ideal candidate will be responsible for managing service performance, ensuring customer satisfaction, and driving continuous improvement. Key Responsibilities: Service Delivery Management: o Oversee the end-to-end service delivery process, ensuring timely and quality service execution. o Monitor and manage SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) to maintain high service standards. o Identify and resolve service delivery issues, ensuring minimal disruption and maximum efficiency. Team & Resource Management: o Supervise and guide the service delivery team, ensuring adherence to company policies and procedures. o Assign tasks, manage workloads, and ensure effective resource utilization. o Conduct regular performance reviews and provide coaching for team development. Client & Vendor Coordination: o Act as a primary point of contact for clients, ensuring consistent communication and issue resolution. o Collaborate with vendors and partners to ensure seamless service execution. o Manage customer escalations and provide timely solutions. Process Optimization & Reporting: o Streamline service delivery processes for improved efficiency and customer satisfaction. o Prepare and present reports on service performance, trends, and areas for improvement. o Implement best practices to enhance service quality and operational efficiency. Compliance & Documentation: o Ensure compliance with company policies, industry standards, and regulatory requirements. o Maintain accurate documentation of service activities, incidents, and resolutions. Qualifications & Requirements: Experience: 5+ years of experience in service delivery or operations management, preferably in the IT infrastructure or service industry. Education: Bachelors degree in business administration, IT, or a related field. Technical Skills: o Proficiency in IT service management (ITSM) tools and processes. o Strong understanding of SLAs, KPIs, and service operations. Soft Skills: o Excellent communication, leadership, and problem-solving skills. o Ability to manage multiple priorities in a fast-paced environment. Preferred Skills: ITIL or PMP certification is a plus. Experience in vendor management and customer relationship management Qualifications & Requirements: Experience: 5+ years of experience in service delivery or operations management, preferably in the IT infrastructure or service industry. Education: Bachelors degree in business administration, IT, or a related field. Technical Skills: o Proficiency in IT service management (ITSM) tools and processes. o Strong understanding of SLAs, KPIs, and service operations. Soft Skills: o Excellent communication, leadership, and problem-solving skills. o Ability to manage multiple priorities in a fast-paced environment. Preferred Skills: ITIL or PMP certification is a plus. Experience in vendor management and customer relationship management,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Assistant Operations Manager Service DeliveryContact Details:
Company: COMnet SolutionsLocation(s): All India+ View Contact
Keyskills: IT service management SLAs service operations vendor management customer relationship management
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