The primary role of the Pharma Customer Service Specialist is to serve as the liaison between our Customer Staffingly, Inc, and the Client to communicate the status of medication delivery. Individuals who succeed in this role will demonstrate excellent customer service skills, which include strong verbal and written communication skills. Roles and responsibilities Provide pharma clarifications using Electronic Medical Recording services. Provide outbound call services for out-of-stock and non-available medications. Provide pharma clarifications based on the interventions provided by the Registered Pharmacists to the nurses. Act as a liaison and transfer necessary calls to the RPh such as new or Re-Admission orders, Verbal orders, Stat Delivery, Dosing, Clinical information, IV orders and Delivery issue calls. Working on clinical reports: Insulins, Duplicate medication, Over-the-counter medications and Brand & Generics medications. Experience/qualifications Knowledge of brand names and generic medications. Knowledge of drug classification and Drug-Drug interactions. Pharmacy graduate (Doctor of Pharmacy/B. Pharmacy) Knowledge of MS Outlook, MS Word, MS Excel & Internet Explorer Strong prioritizing & organizational skills Ability to work independently, accurately and efficiently. Ensure compliance with HIPAA regulations and requirements.,
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: Customer Care Executive (Call Centre)Functional Area: Not SpecifiedRole/Responsibilies: Pharma Customer Service Specialist Job in