Hvac Supervisor (( Hvac-vrv,vrf) Job In Disha
- Kpr sugar apperals
- 6 to 10 Yrs
- Other Maharashtra
- 3 months ago
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Job Description
- Dear Job Seeker, We are hiring HVAC supervisor for maintenance & operation for client project. Position - HVAC supervisor ( HVAC-VRV,VRF) Experience - 6 to 10 yrs Salary - 40k to 50k Location - Kurla west Job Description: Key Responsibilities: Customer Service Management: Lead and supervise the customer service team within your designated zone, ensuring adherence to service standards and protocols. Establish and maintain effective communication channels with customers to address inquiries, concerns, and feedback promptly. Monitor service performance metrics, analyze trends, and implement corrective actions to enhance service quality and customer satisfaction. Technical Support and Issue Resolution: Provide technical expertise and guidance to resolve complex service issues related to HVAC projects, ensuring timely resolution and minimal disruption to customers. Coordinate with service technicians, engineers, and third-party vendors to expedite problem resolution and ensure service delivery meets contractual obligations. Conduct root cause analysis of recurring issues and implement preventive measures to minimize future service interruptions. Team Leadership and Development: Recruit, train, and develop a high-performing customer service team & coordinators, fostering a culture of accountability, collaboration, and continuous improvement. Conduct regular performance reviews, provide feedback, and support career development initiatives to enhance the skills and competencies of team members. Foster a positive work environment that promotes employee engagement, motivation, and retention. Contract Management and Compliance: Collaborate with the sales and contracts teams to ensure alignment between customer expectations and service deliverables outlined in contractual agreements. Monitor contract performance, track service obligations, and ensure compliance with contractual terms and service level agreements (SLAs). Work closely with legal and compliance teams to address contract-related issues, mitigate risks, and resolve disputes in a timely manner. Continuous Improvement and Innovation: Identify opportunities for process improvements, automation, and innovation to optimize service delivery efficiency and effectiveness. Implement best practices, standard operating procedures (SOPs), and quality assurance measures to standardize service delivery across the zone. Stay abreast of industry trends, emerging technologies, and customer preferences to anticipate future service needs and proactively address them. Qualifications and Skills: Bachelor's degree/diploma in Mechanical Engineering, ITI in Air conditioning or related field. Proven experience (7+ years) in customer service management, preferably in the HVAC industry or related field. Strong technical knowledge of HVAC systems, equipment, and maintenance practices. Excellent leadership and people management skills, with the ability to inspire and motivate teams to achieve performance targets. Exceptional communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions. Proficiency in CRM software, Microsoft Office Suite, and other relevant business tools. Willingness to travel within the designated zone and occasionally nationally, as required. Job Type: Full-time Schedule: Day shift Experience: total work: 7 years (Required) Work Location: In person,
Employement Category:
Employement Type: Full timeIndustry: Engineering / ConstructionRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Hvac Supervisor (( Hvac-vrv,vrf) Job In DishaContact Details:
Company: Disha EnterprisesLocation(s): Other Maharashtra+ View Contact
Keyskills: Mechanical Engineering Air conditioning Customer Service Management Technical Support Issue Resolution Team Leadership Contract Management Compliance Continuous Improvement Innovation
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