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Principal Technical Account Representative (tam) - Saas @ Oracle

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 Principal Technical Account Representative (tam) - Saas

Job Description

  • Good understanding on Oracle SaaS and ERP/HCM/SCM Modules
  • Experience with implementation and support of Oracle SaaS ERP/HCM/SCM Applications, including at least 2 full cycle projects
  • Experience conducting a project management in cloud-based (Oracle SaaS) technology
  • Hands-on Oracle SaaS ERP/HCM/SCM implementation experience
  • Good knowledge of Artificial Intelligence and specifically embedded SaaS AI features
  • Effectively manages scope and customer expectations on individual assignments
  • Follows through on all assignments and takes ownership of client issues
  • Coordinate with Product Manager and business partner to model, design, and build business solutions.
  • Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
  • Solid project management experience; PMP is desirable
  • Should have a strong customer management skill
  • Excellent standout colleague, willing to learn new technologies & problem-solving skills
  • Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
  • Strong organization skills, detail oriented & communication skills
  • University degree, with post graduate technical or management qualifications or other relevant experience.
  • Fusion ERP/HCM/SCM Certification preferred
Your Qualifications:
The candidate should have demonstrated ability in Oracle SaaS including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with their customers is must.
The role will be based in Bangalore / Hyderabad / Delhi
Your Responsibilities
Key tasks include, but are not limited to, the following:
SCOPE:
  • As a TAM, manage the service delivery through virtual team of resources.
  • Establish priorities & Service growth plans for customers aligned to Oracle s Cloud Strategy.
  • Manage customer requirements for upgrades and migration.
  • Manage collaborators, create and publish the project plans, and other documents
  • Manage the project kick-off and governance throughout the project life cycle.
  • Work on improvement initiatives as required
ACCOUNTABILITIES
  • Review existing services & contracts and understand the scope thoroughly.
  • Generate & manage service delivery plan, key work youre doing, marshal resources as required, RACI, risks, issues and dependencies according to CSS standards.
  • Deliver regular business and operational reviews to key business collaborators.
  • Implement Service Improvement policy and processes.
  • Manage and co-ordinate changes in customer environments per customer strategy.
RESPONSIBILITIES
  • Technology Organisational Change
  • AI Adoption
  • Contractual and Financial Control
  • Service plans and Governance
  • Problem and Incident Management
  • Issue and Risk Management
  • Critical issue Management
  • Standard Process Advice and Recommendations
  • Business Development and Renewals
  • Customer Satisfaction
  • Provide leadership, motivation and direction

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA,
Role Category: Software Development
Role: Back End Developer
Employement Type: Full time

Contact Details:

Company: Oracle
Location(s): Kolkata

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Keyskills:   TAM ERP PMP Project management Artificial Intelligence Incident management Oracle SCM Risk management Business solutions

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