Urgent Hiring | International Voice Process - Apply Now!
- IntouchCX
- 1 - 6 years
- Bengaluru
- 3 months ago
- Email to a friend
- Report this job
Job Description
Greetings from IntouchCX !
We are currently Hiring for International Voice | Non Voice Process |
Customer Service Associate
Immediate joiner required
Contact Details:
HR : Shikta Shriya
Mobile number : 8147091***
Email ID : sh**********a@in******x.com
The role of Customer Support Associate (CSA), will be responsible for:
- Answering player support queries via Email and Discord
- Troubleshooting game issues via Email and Discord
- Answering player queries about features and functionalities of the clients service offerings
- Answering questions regarding game issues and making recommendations
- Escalate product related issues to internal teams & close loop
- Going the extra mile to engage with players by solving their issues and ensuring satisfaction
Requirements:-
- An obligation to deliver exceptional customer service
- Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted
- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Actively read the player, and show empathy and patience
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed on all emails and Discord tickets
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to players
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Average Handle Time, FRT, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned
Critical Skills:-
- Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.
- Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
- Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Have a personal interest in MMORPG and related communities
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Have a basic understanding of Web3 platforms and Blockchain
- Ability to operate personal computer and CRM tools
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Educational/Work Experience and Requirements
- Must have minimum 3-6 months experience in customer support
- Must successfully pass a background check
- High school diploma or equivalent required
- Post secondary degree is a plus
Benefits:-
- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance
To schedule your interview kindly
Contact HR Shikta or WhatsApp your CV on 8147091*** / Email to sh**********a@in******x.com.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations, Role Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Customer Support Semi Voice International Chat Process Email Process International Voice Process Blended Process Email Support Written Communication Customer Care Chat Support Verbal Communication International BPO
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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