Consultant Major Incident Manager Job in
- Genpact
- 5 to 9 Yrs
- Hyderabad
- 3 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant Major Incident Manager Responsibilities Responsible for delivering process trainings Experience in acting as an SME in different IT projects Experience in working with suppliers and partners in a common setting in a multicultural environment Experience in managing/leading large conference calls/war rooms preferred Proficient overall understanding of IT landscapes (Application Management/Hosting/Infrastructure/Collaboration tools) Relevant IT industry knowledge and technical skills (database administration, internet protocol, application monitoring, SAP systems, networking, server); Experience with customer management: customer interactions, addressing issues & presenting accordingly Solid communication skills; highly assertive Analytical approach and can-do attitude Good facilitation/conflict resolution skills Ability to identify situations that require intervention and act accordingly Problem Solving Approach including logical, systems oriented mindset; logical reasoning Change Orientation Ability to adapt to changes quickly and work independently Individual Performer Ability to organize & prioritize; High levels of energy and motivation Concise writing skills Ability to capture complex situations in short, relevant statements Organized personality with attention to details, able to work simultaneously on different projects Good communication skills at all levels within Genpact, the customer organization and the customers suppliers and partners Training abilities good interpersonal, facilitation and presentation skills ITIL Foundation & ITIL Service Operation certification Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] Application & Execution; Working Experience of ServiceNow (Ticketing tool) Excellent English interpersonal skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations. Excellent knowledge, experience and excellence within the specific area of Incident and Problem Management Qualifications we seek in you! Minimum qualifications: Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field Preferred qualifications Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude JobConsultant Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingMar 26, 2025, 4:38:39 AM Unposting DateOngoing Master Skills ListConsulting Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Consultant Major Incident Manager Job inContact Details:
Company: GenpactLocation(s): Hyderabad
Keyskills: IT projects Technical skills Customer management Communication skills ITIL Foundation ServiceNow Incident Problem Management
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