Analyst - Tool Administration
- Zenoti
- 3 months duration
- Hyderabad
- 3 months ago
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Job Description
Salesforce Administration:
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- Support the creation of reports, dashboards, and automated workflows to streamline business processes.
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- Monitor and resolve user issues, ensuring seamless access to Salesforce functionality.
- Rocketlane Administration:
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- Help manage Rocketlane setup, including project templates, workflow configurations, and user permissions.
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- Assist in maintaining project visibility, ensuring that clients and internal teams are aligned throughout onboarding and project cycles.
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- Support users by troubleshooting issues related to task management, document sharing, and collaboration features within Rocketlane.
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- Collaborate with project managers to ensure that the Rocketlane platform is used effectively for client-facing projects.
- Jira Administration:
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- Assist with the configuration of Jira projects, workflows, issue types, and screens to support team needs.
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- Help manage user permissions and access controls in Jira, ensuring that data security and workflows are maintained.
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- Troubleshoot and resolve issues related to Jira configuration, and work on integrating Jira with other tools (e.g., Salesforce or Rocketlane) as needed.
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- Generate and support the creation of Jira reports and dashboards for internal teams.
- Collaboration Support:
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- Work closely with cross-functional teams to understand requirements and translate them into system configurations.
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- Assist with creating and updating documentation, including configuration guides, user manuals, and best practice workflows for Salesforce, Rocketlane, and Jira.
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- Provide user support and training to help team members make the best use of the tools.
Qualifications:
- Education Experience:
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- Bachelors degree in Computer Science, Information Technology, Business Administration, or a related field (preferred).
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- Some experience, internships, or coursework in Salesforce, Rocketlane, or Jira administration is a plus.
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- Familiarity with business applications and project management tools is beneficial.
- Skills:
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- Basic understanding of Salesforce administration (e.g., objects, reports, workflows).
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- Knowledge of Jira administration (e.g., projects, workflows, permissions) is a plus.
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- Familiarity with Rocketlane as a tool for onboarding or project management is desirable but not required.
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- Strong organizational skills with keen attention to detail.
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- Basic troubleshooting skills and the ability to learn new systems quickly.
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- Good communication skills and ability to work effectively with a cross-functional team.
Job Classification
Industry: Software ProductFunctional Area / Department: Administration & Facilities, Role Category: AdministrationRole: Office AdminEmployement Type: Full timeContact Details:
Company: ZenotiLocation(s): Hyderabad+ View Contact
Keyskills: Computer science data security Project management Workflow Genetics JIRA Information technology CRM System administration Salesforce
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Zenoti
We make software that supports every aspect of your business, resulting in easier operations, improved customer experiences and business growth.
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