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Hiring For Ecommerce/client Servicing/b2b @ Rivera Manpower

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 Hiring For Ecommerce/client Servicing/b2b

Job Description

Contact person

ANANYA 8884496***/7795938***

Responsibilities:
Act with integrity & think customer-first in every interaction Handle basic PhonePe account and transaction related queries Ability to flex between phone & data channels Follow specified process guidelines to bring about resolution Build customer trust through their interaction Ability to meet hourly & daily productivity goals Leverage internal processes and resources to drive resolution Escalate appropriately taking support from relevant teams to resolve customer issues Recommend process improvements Engage & Educate customers so they're able to leverage PhonePe to the fullest

Requirements:
Have excellent written and verbal communications Have good learn ability Be an active listener and deal well with objection Have strong customer orientation and ability to adapt/respond to different scenarios Be a team player, flexible and open to feedback Ability to multitask, prioritise, and manage time effectively Should be able to speak in English and Hindi Graduation (10+2+3) is Mandatory


Required Candidate profile

* Candidates who are Freshers/Recent graduates or relevant experience can apply
*Possess good analytical skills - detail oriented
*Possess good communication skills, both oral and written
*Be familiar with Microsoft applications and working knowledge of MS excel
*Have a good attitude - should be committed to the work

Perks and Benefits

Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Rivera Manpower Services
Address: #8 2ND FLOOR 100FEET RING ROAD INDIRANAGAR, NEXT TO BINNAMANGALA METRO STATION, BANGALORE, Karnataka - 560038,India
Location(s): Bengaluru
Website: https://www.riveramanpowerservices.in

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Keyskills:   bpo day shift csr inbound flipkart customer care client servicing business development call center sales customer support amazon e - commerce domestic voice voice process b2b operations cse management client support outbound client

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₹ 2,50,000 - 6,00,000 P.A

Rivera Manpower

Rivera Manpower Services We are currently hiring for JP Morgan Chase/American Express/ Ernst Young (EY) / IBM / Dell / First Advantage /Siemens / Infosys / Amazon / HGS / Crossdomain Solutions / Capita Solutions / First Advantage / swiggy / tesco