Team Leader - Medical Summarization @ Allstate Solutions

Job Description

Managing a team of 15-20 FTEs (resources from medical background)

Job ResponsibilitiesMaintains an environment of highly engaged employees who create highly satisfied customers[Internal and External
Communicates verbally or in writing about claim processes/procedures with other employees, leaders and teams
Manages multiple highly complex work assignments with limited guidance provided
Proactively uses claim technical expertise to train others
Manages staff and effectively uses performance management to improve and/or reward employee performance
Effectively coaches and provides development/career guidance for direct reports
Assists leadership in developing strategies of operational improvement
Participates in the implementation of process improvement, operational performance andeff ectiveness programs and changes
Ensures adherence to empathetic and responsive customer service in all transactions
Supervisory Responsibilities
Manages/leads Team of employees
Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others.
Recommend training and education programs to enhance associate's knowledge and development.
Implements the Performance Management and Progressive Discipline Processes.
Primary Skills
Knowledge/Skills/Abilities/Experience
Doctor from any streams (BHMS, BAMS, BDS, BPT, MPT, MBBS) with claims/clinical experience.
Minimum 6-7 years of work experience in life/health/disability insurance/casualty claims or underwriting
Relevant experience in life/health/disability claims handling/settlement/adjudication/medical summarization and investigation process is preferred

Primary Skills

Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Shift Time

Shift A (India)

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Allstate Solutions
Location(s): Bengaluru

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Medical Summarization underwriting claims