Service Delivery Manager Job in AVASO
- Oracle
- 10 to 14 Yrs
- All India
- 3 months ago
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Job Description
- Position Title: Manager - Services Delivery Location: Mohali Employment Type: Full-Time Experience : 10 - 12 years Company Overview :- AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If youre a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: In a projectized organizational structure, the Manager - Services Delivery is responsible for the successful execution of IT service projects while also overseeing and managing project-based teams. This role combines leadership in project delivery with people management responsibilities, fostering a high-performance culture and ensuring teams are engaged, skilled, and aligned with project and organizational objectives. Key Responsibilities: Project Delivery Management: Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets. Define project objectives, deliverables, and success criteria while managing project lifecycles. Track and report project progress using standardized dashboards and KPIs. SLA and KPI Management: Ensure that all projects meet contractual SLA obligations and internal performance standards. Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence. Customer Relationship Management: Act as the primary liaison for customers on project-related issues, updates, and escalations. Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention. Resource & People Management: Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals. Foster team engagement, collaboration, and motivation to maintain a high-performance culture. Conduct regular performance reviews, provide constructive feedback, and address underperformance. Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities. Develop succession plans and career paths for team members to align with organizational goals. Ensure timely onboarding and proper allocation of new resources for projects. Risk and Issue Management: Maintain a risk register for projects, proactively identifying and addressing potential risks. Facilitate rapid escalation and resolution for critical project issues. Change and Transformation Management: Manage project scope changes through structured Change Control Processes. Communicate and align stakeholders on transformation initiatives and ensure proper documentation. Governance and Compliance for Projects: Establish and monitor governance frameworks for effective project delivery. Ensure compliance with legal, regulatory, and organizational standards on a per-project basis. Project Financial Management: Develop and track project budgets, billing, and financial forecasts. Maintain financial dashboards to monitor project profitability and cost-effectiveness. Conduct variance analysis between planned and actual financial outcomes for each project. Continuous Improvement: Collect feedback from project teams and clients to implement process improvements. Promote a culture of innovation and learning within the project teams to drive efficiency and quality. Team Leadership in Projects: Lead cross-functional project teams, ensuring clarity of roles and responsibilities. Act as a mentor and coach to project team members, fostering professional growth. Encourage collaboration and communication within the team to deliver high-quality results. Qualifications: Education: Bachelors degree in IT, Project Management, or a related field. Experience: o Proven experience in managing projectized environments, IT service delivery, and people management. o Demonstrated success in leading and developing diverse teams. Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required. Skills: o Expertise in project management frameworks (e.g., Agile, Waterfall). o Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project). o Strong leadership, conflict resolution, and decision-making abilities. o Exceptional communication and interpersonal skills. Key Competencies: Leadership and Team Management: Ability to inspire, guide, and manage teams to achieve goals. Project Orientation: Expertise in handling project lifecycles from initiation to closure. Stakeholder Management: Effective communication and relationship-building with clients and teams. Resource Optimization: Strategic allocation and management of resources to ensure efficiency. Risk Mitigation: Proactive identification and resolution of risks. Continuous Improvement: Focus on driving innovation and quality enhancements. Work Environment: Dedicated to leading project-based teams across multiple projects concurrently. Occasional travel to customer or project sites may be required. Flexibility to work outside regular hours to meet project milestones or address critical issues. Projectized and People-Oriented Summary: This role emphasizes a dual focus on leadership and people management, ensuring projects are delivered successfully while cultivating a highly engaged and skilled workforce. This alignment between Why AVASO Technology Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning. Competitive salary and benefits package. Work with cutting-edge technologies to shape the future of IT solutions.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Service Delivery Manager Job in AVASOContact Details:
Company: AVASO TechnologyLocation(s): All India+ View Contact
Keyskills: IT service delivery Project management People management Leadership Conflict resolution Communication Interpersonal skills Stakeholder management Resource optimization Risk mitigation Continuous improvement
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