Customer Support Associate - International Voice Process
- Wipro
- 0 - 2 years
- Kolkata
- 2 months ago
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Job Description
Hiring Parameters:
- Should be a graduate with all the educational documents in place.
- Should be comfortable with Night Shift and Work from office.
- Should be staying within the cab boundary of 25 KMS from Wipro Salt Lake Sec - 5
- Should have all the employment proof as a supporting documents.
- Should have mandatory govt id proof PAN, Aadhar and Voter ID.
Roles & Responsibilities
- Customer relationship administration
- Meeting Customer's expectations / targets / metrics / Key Performance Indicators
- Usage of the Customer's tools / Follow up of the Customer's processes & procedures
- Management of all incoming requests.
- Management of the backlog
- Addressing all written / verbal requests and complaints received from the Customer
- Process improvements proposals / implementation
- Manages Customer relationship through providing daily operational support
- Keeps Customer informed of progress at all stages
Skill Required
- Computer (internet, MS Office package)
- Good command of English (both written & spoken)
- Customer relations management
- Very good verbal communication skills
- Rigorous and accurate working style
Perks and benefits: Night Shift Allowance and Cab facility.
Interested candidate are welcome.
Documents to carry: 2 copy of CV and write HR-Raushan on the top of the CV for reference.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations, Role Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Kolkata+ View Contact
Keyskills: Good Communication In English Voice Process Voice Support International Voice Process
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₹ 2.5-4.5 Lacs P.A
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