Technology Support Engineer @ Accenture

Job Description

Project Role :Technology Support EngineerProject Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills :Microsoft 365
Good to have skills :NA
Minimum 5 year(s) of experience is required
Educational Qualification :15 years full time educationSummary:As a Technology Support Engineer, you will resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Implement innovative strategies for incident resolution.

Lead continuous improvement initiatives within the team. Professional & Technical Skills:

Must To Have Skills:

Proficiency in Microsoft 365.

Strong understanding of cloud-based technologies.

Experience in IT service management tools.

Knowledge of networking principles and protocols.

Hands-on experience in troubleshooting technical issues. Additional Information:

The candidate should have a minimum of 5 years of experience in Microsoft 365.

This position is based at our Bengaluru office.

A 15 years full-time education is required.Qualifications15 years full time education

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security,
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Bengaluru

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