S&c Global Network - Ai - Conversational Ai - Consultant @ Accenture

Home > Data Science & Machine Learning

S&c Global Network - Ai - Conversational Ai - Consultant

Accenture
2 - 5 years
Bengaluru
2 months ago
Email to a friend
Report this job

Job Description

Job Title - S&C GN - Data Science ConsultantLocation:Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, HyderabadMust have skills:Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, SQL
Good to have skills:

Experience in Graph Neural Networks (GNNs) for complex relational data modelling.

Expertise in LLM Optimization, including fine-tuning, prompt engineering, and efficient deployment of Large Language Models.

A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science.

We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics.Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints.If youre passionate about applying data science to solve real-world customer experience challenges, this is the team for you!Professional & Technical Skills:

As part of our Data Science team, you will play a key role in leveraging Generative AI and Machine Learning to enhance customer experiences and optimize contact center operations. Your responsibilities will include:

Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities.

Building and deploying ML models for various use cases, including intent classification, sentiment analysis, and predictive analytics.

Customer segmentation and behavioral analysis to identify patterns, personalize recommendations, and drive targeted engagement strategies.

Optimizing conversational AI workflows by improving intent recognition, response generation, and real-time decision-making.

Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies.

Collaborating with cross-functional teams including engineering, product, and marketing to integrate AI-driven solutions into existing platforms.

This role offers the opportunity to work on cutting-edge AI and data science techniques, driving real-world impact in the contact center space.
QualificationsExperience &
Educational Qualification:

PhD with 2+ years of relevant experience, OR.

Masters degree with 3+ years of experience, OR

Bachelors degree with 4+ years of experience.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Data Science & Analytics,
Role Category: Data Science & Machine Learning
Role: NLP / DL Engineering / Architect
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Bengaluru

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: python natural language processing machine learning deep learning r marketing strategies neural networks predictive analytics artificial intelligence sql gen contact center operations customer segmentation data modeling intellectual property

Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Data Scientist-Advanced Analytics

IBM

3 - 5 years

Bengaluru

6 hours ago

₹ Not Disclosed

Data Scientist- Artificial Intelligence

IBM

7 - 9 years

Bengaluru

7 hours ago

₹ Not Disclosed

Data Scientist-Artificial Intelligence

IBM

3 - 5 years

Bengaluru

16 hours ago

₹ Not Disclosed

Senior AI/ML Developer

Lezdo Techmed

3 - 5 years

Salem

16 hours ago

₹ Not Disclosed

Accenture

Company DetailsAccenture in India

S&c Global Network - Ai - Conversational Ai - Consultant @ Accenture

Home > Data Science & Machine Learning