HR Service Delivery Analyst Job in Accenture
- Accenture
- 3 to 7 Yrs
- Other Maharashtra
- 3 months ago
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Job Description
- Designation: HR Service Delivery Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Process Support: o Read, understand, and analyze client processes as a subject matter expert. o Execute processes accurately and timely as a hands-on processor. o Master the given process and help team members overcome process-related queries. o Escalate issues and seek advice when faced with complex problems. o Create logical plans, realistic estimates, and schedules for activities or project segments. o Ensure LWIs are followed and updated regularly and train team members on process updates. o Maintain, validate, and update process documentation to ensure compliance. o Perform "Root Cause Analysis" on issues and suggest appropriate corrective actions. o Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. o Participate in knowledge transfer of any process/client and acquire in-depth knowledge as an SME. o Participate in various internal or client initiatives related to the process. o Understand existing performance metrics, how they are measured, and improve the measurement system. Team Support: o Plan proper allocation of work. o Support Team Lead/Manager with daily stats/reporting and MOS. o Update process metrics daily and maintain MIS. o Be available on the floor to resolve process-related issues. o Participate in team-building activities and organizational initiatives. o Complete training need analysis for the team through quality reports and knowledge tests. o Follow the quality check and audit mechanism within the process to ensure delivery on SLAs. What are we looking for SAP experience is must Adaptable and flexible Problem-solving skills Agility for quick learning Written and verbal communication Functional Competencies: SuccessFactors experience is a plus. Strong MS Office and Excel skills. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: HR Service Delivery Analyst Job in AccentureContact Details:
Company: AccentureLocation(s): Other Maharashtra+ View Contact
Keyskills: verbal communication
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