Sleep Technician
- Apollo Hospital
- 1 - 3 years
- Hyderabad
- 4 months ago
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Job Description
Role & responsibilities
Job title
Sleep technician
Reports to
AM Operations
Job purpose
- To ensure all the visits to patient for installing, removal, sleep study report generation and physician meetings are not deviated from the schedule.
- To ensure for addressing all the schedule for conducting sleep studies, explaining and convincing patient about the health condition in coordination with referring physician.
- To ensure to coordinate with the internal team to execute uninterrupted service delivery.
Duties and responsibilities
- Day to day visit to meet consultants and other hospital staff to get the leads.
- Promoting healthcare services to the potential doctors and other healthcare providers
- Coordinate with internal staff for arranging various doctor engagement activities like CME, RTM and demo and trial in hospitals.
- Maintain daily visit tracker to doctors and healthcare providers
- Coordinate with other departments for smooth execution of leads
- Connect/communicate with customers on a daily/weekly/monthly basis via call/message to as per the protocol defined.
- Document customer interactions, including phone calls and messaging and tracking health metrics.
- Create a feedback loop between customers, coaches, and Customer Support, Operations, referring physician and Product teams to help improve the customer and coach experiences.
- Work on creating content for relevant blog posts and content emails for our customers.
- Work on updating daily numbers in the excel sheet and publishing the EOD/weekly and monthly reports.
- Collection of payment through digital gateway and daily reconciliation of the same.
Authorities
- Make appropriate, timely and safe decisions on the management plan of the beneficiaries/customers in coordination with the health coach and referring physician.
Qualifications
- Education:
- Skills & Abilities:
- Passion for health and wellness industry
- Stays up to date with current trends and update in the market
- Organized, detail-oriented team player with an ability to multitask in a fast-paced environment.
- Strong communication skills - writing, typing and phone.
- Must be open to feedback and have a desire to continuously learn and grow.
- Good computer proficiency - Proficiency in MS Office (Word, Excel and Power point)
- Flexible to work in any shift.
- Should be proficient in Hindi and English mandatory
Reginal languages needed: (any one of the below)
- Telugu
- Tamil
- Malayalam
- Kannada
- Experience: Minimum 1 years of experience in sleep technician
Working conditions
Should be flexible to work in rotational shifts, on Sundays and public holidays
Physical requirements
Work week: 6 days a week
Shift timings: Rotational Shifts
Job location: Hyderabad
Direct reports
Direct reporting to project lead/ line manager
Job Classification
Industry: RetailFunctional Area / Department: Production, Manufacturing & Engineering, Role Category: Operations, Maintenance & SupportRole: Foreman / TechnicianEmployement Type: Full timeContact Details:
Company: Apollo HospitalsLocation(s): Hyderabad
Keyskills: Sleep Technician ECG
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