3rd Line Security Professional
- BT Group
- 3 - 8 years
- Noida, Gurugram
- 3 months ago
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Job Description
The L3 Security Engineer is a senior technical role responsible for handling complex and escalated issues, as well as contributing to the strategic development and implementation of network solutions. Key responsibilities include:
- Troubleshooting: Address and resolve escalated issues from the SD/L2 teams, focusing on complex technical problems.
- Problem Solving: Troubleshoot and fix intricate issues, ensuring minimal disruption to services.
- Change Management: Review, approve, and implement complex changes within the network environment.
- Project Support: Provide expert support and review project demands, ensuring alignment with overall network strategy.
- Design Input: Collaborate with Technical Design Authority (TDA) to provide insights and inputs for network designs.
- Vendor Liaison: Participate in TAC (Technical Assistance Center) calls and collaborate with suppliers to resolve issues.
- Customer Support: Work closely with customers to address and resolve issues that involve other suppliers.
- Training & Development: Train and mentor other team members to ensure they are capable and ready to handle network operations.
- Stakeholder Engagement: Consult and collaborate with stakeholders, including TDA, Project Managers, and Service Management teams.
- Transformation Strategy: Assist in developing and implementing transformation strategies for network and technology disciplines in the area of expertise.
- Community Contribution: Participate in BT-wide professional community activities, including knowledge sharing and best practices both within BT and the external industry.
- Continuous Improvement: Proactively identify and raise improvement opportunities, and take ownership of small, incremental issues from identification to resolution.
- Enhanced Diagnostics: Perform advanced diagnostics on standard products for complex issues and for those requiring specific technical knowledge.
We are seeking a highly skilled L3 Security professional to provide 24x7 operations support with a specialization in different aspects of security estate. This role demands a strong technical background, excellent communication skills, and the ability to manage complex, multi-cloud environments.
Qualifications:
- ITIL Foundation certification is highly desirable.
- Strong written and verbal English communication skills.
- Mandatory CCNP/CCIE certification (or equivalent level of knowledge).
- Minimum professional level certification in Checkpoint Firewall CCSA, (Checkpoint Certified Security Administrator) or CCSE (Checkpoint Certified Security Expert), JNCIS(JUNOS) , CCIE Security, Fortigate , PCNSE, ZIA, ZPA or relevant security certification.
- Professional Qualification such as B.E./B.Tech/MCA
- Diploma in a relevant field is Acceptable
- Experience with hybrid cloud solutions and integrating public cloud into traditional delivery models.
- Understanding of managing multi-cloud networks.
- Mandatory. Relevant operational knowledge and experience of risk management.
- Mandatory. Change management
- Mandatory. Effective Communication, including verbal, report writing & presentations skills
- Mandatory. Problem solving
- Mandatory. Planning & execution
- Mandatory. Holds appropriate level of Security Clearance
- Mandatory. Experience in managing and delivery of customer network solutions.
Technical Skills & Experience:
Mandatory: Hands-on experience in operation and management of security infrastructure.
- Mandatory Troubleshooting experience of 6 years of experience on following products/technologies
- Checkpoint (MAESTRO, GAIA, VSX)
- Next generation Palo Alto
- Fortinet Virtual/Appliance
- IPS, Web Application Firewalls
- Implementation and operation support experience on F5 LTM, GTM, ASM, AFM
- Zscaler, Symantec Cloud proxy solutions
- Understanding of Identity and Access management solution like Forescout, Beyond trust, Okta, CyberArk, Cisco ISE
- Knowledge of SDWAN will be an added advantage
- Ability to provide Tier 3 support and manage complex and escalated tickets
- Knowledge of Cyber Security domains will be an added advantage
Soft Skills:
- Excellent communication, interpersonal, and negotiation skills.
- Strong collaborative partnering with internal teams and external stakeholders.
- Self-starter with minimal guidance required, a team player, and a good coach.
- Enthusiastic and proactive with a desire to continuously improve customer service.
- Eager to learn, contribute to a continuous improvement (CI) environment, and share knowledge.
Perks and benefits
Job Classification
Industry: Telecom / ISPFunctional Area / Department: IT & Information Security, Role Category: IT SecurityRole: IT Security - OtherEmployement Type: Full timeContact Details:
Company: BT GroupLocation(s): Noida, Gurugram+ View Contact
Keyskills: Checkpoint Asa Firewall F5
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