Service Relationship Manager - Affluent Banking @ Indusind Bank

Job Description

Job title: Service Relationship Manager

Location: Hyderabad

Job Description:

• Manage & provide exceptional service to mapped affluent clients & be one point of contact for their service related queries/requests & complaints.
• Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients.
• Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility.
• Monitor Daily account balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity.
• Build and deepen relationships with existing Customer base by focusing on Family Grouping/household penetration.
• Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base).
• Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process.
• Generate quality references for opening new accounts from existing mapped customers.
• Ensure timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma.
• Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc.

Interested candidates can share their resumes at ma************a@in*****d.com / 7892083***

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   team management customer service banking operations banking products relationship management retail banking cross selling client relationship management branch operations banking sales kyc wealth management corporate banking finance branch banking