Consultant Cloud OPS @ Orange Business

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Consultant Cloud OPS

Orange Business
7 - 14 years
Noida, Gurugram
3 months ago
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Job Description

about the role

Resolve escalated incidents according to documented standards.
Guarantee applications availability in accordance of the SLA.
Provide Key Performance Indicators to management.
Highlight any detected anomaly to the Problem Manager and propose
solution.
Proactive monitoring.
Incident Management.
Customer Satisfaction.

Problem Management.
Diagnose and fix any detected event, alert or alarm on the Operating System and the middleware.
Own any anomaly report detected and manage it till final resolution with
Level 3 support or Engineering teams and vendors till the anomaly
become a known error.

Maintain service integrity of the platform; this includes management of
the hardware maintenance, network connections and backup/restore
contents when necessary

Manage incidents within Orange Business process and tools; update
incident management tools in accordance with the SLA.

Participate to post mortems analysis (i.e. find and document root cause)
for every outage that had an impact to QoS

Until an incident is completely resolved its owned and tracked with
Problem Management team. Helps in reduction of repeated incidents.

Helps improve the Quality of Service and helps prevent repeated
incidents.

As part of the change management team Implement the changes as per the schedule and established quality
standards.

Contributes towards problem management efficiently.

Document and maintain procedures.

Proactively check available vendor patches and inform Orange Business
Services of potential risks or security holes.

Function as a member of a dynamic team supporting a complex and
diverse enterprise production environment.

Provide accurate and timely KPI reporting.

about you

Educational Qualification: - Graduate Degree in science, BE, B Tech, M.Sc. IT.

Primary Skillset: -

Have a strong knowledge of below virtual technologies:-

vCloud Director

VmWare ESX, Vsphere 6.5 , 6.7 ( vCenter 6.5 /7 ESXi 6.5/7,

NSX -T 4.x 3.x with advanced features like NSX Controller VMs, Edges, VXLAN, DLR, distributed firewall etc.

vROPs 6.x, vRLI 4.x

Hands on experience on Dell M1000 Chassis and M630 ,CISCO UCS , HPE Chassis.

Knowledge understanding of public clouds ( Azure )

Secondary Skillset: Hands on experience and Knowledge of Linux automation tools.

Strong ability to work with International Customers.

Ability to engage and partner with customer and internal staff as required.

Ability to work in a virtual environment.

Ability to identify problems and work to resolution as required.

Ability to work in crisis situations.

department

Global Delivery Operations

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security,
Role Category: IT Infrastructure Services
Role: Cloud System Administration
Employement Type: Full time

Contact Details:

Company: Orange Business
Location(s): Noida, Gurugram

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Keyskills: Business process Business services Change management Linux Director Problem management Incident management cisco Monitoring Firewall

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Orange Business

Orange Business Services is a global IT and communications services provider, with services in 220 countries. We help companies collaborate more effectively, operate more efficiently and engage better with their customers, connecting their people, sites and machines securely and reliably.

Consultant Cloud OPS @ Orange Business

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