Testing Lead @ Wipro

Home > Quality Assurance and Testing

Testing Lead

Wipro
4 - 9 years
Bengaluru
3 months ago
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Job Description

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Support process by managing transactions as per required quality standards

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

Update own availability in the RAVE system to ensure productivity of the process

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLAs defined in the contract

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA,
Role Category: Quality Assurance and Testing
Role: QA Team Manager
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Bengaluru

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Keyskills: project management software testing quality control quality management quality assurance quality audit regression testing automation testing manual testing strategic planning functional testing selenium quality inspection production planning

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Company DetailsWipro Limited

Testing Lead @ Wipro

Home > Quality Assurance and Testing

Testing Lead

Job Description

Job Classification

Contact Details:

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