Remote Desktop Support | 4 TO 6 Years |
- Capgemini
- 4 to 8 Yrs
- Other Karnataka
- 2 months ago
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Job Description
- Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Job Description Key Responsibilities: Technical Support (L2): o Provide second (L2) level support to end-users, resolving IT issues promptly. o Respond to and manage help desk tickets; calls; and emails. O Troubleshoot and resolve hardware; software; and network issues. o Escalate complex issues to higher-level support or specialized teams, as necessary. IT Troubleshooting: o Diagnose and troubleshoot technical problems related to computer systems; networks; and software applications. o Use diagnostic tools and techniques to identify and resolve issues efficiently. o Collaborate with other IT team members to solve complex technical problems. Customer Service: o Deliver exceptional customer service, ensuring high levels of client satisfaction. o Communicate effectively with end-users to understand their technical needs and concerns. o Provide guidance and support to users on the proper use of IT systems and applications. Documentation: o Maintain detailed records of support requests; incidents; and resolutions in the helpdesk system. o Document troubleshooting steps and solutions for future reference. o Update and maintain IT support manuals and knowledge base articles. System Maintenance: o Perform routine maintenance on IT systems and equipment. o Assist in the deployment of new hardware; software; and system upgrades. o Ensure that all IT assets are properly inventoried and tracked. Training and Development: o Participate in training sessions to stay updated on new technologies and support best practices. o Share knowledge and expertise with other team members to foster a collaborative environment Primary Skill M365 - Second Level Support (L1.5) Nexthink Secondary Skill -"Strong diagnostic and troubleshooting skills for hardware; software; and network issues. Proficiency in using help desk ticketing systems and remote support tools. Excellent knowledge of computer systems; networks; and common software applications. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Strong attention to detail and organizational skills. Ability to work independently and as part of a team. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Software / General ITFunctional Area: Not SpecifiedRole/Responsibilies: Remote Desktop Support | 4 TO 6 Years |Contact Details:
Company: CapgeminiLocation(s): Other Karnataka+ View Contact
Keyskills: software networks interpersonal skills
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