Lobby Hostess Job in GoldenJobs Placement

Job Description

Job Title: Lobby Hostess
Location: Mercedes-Benz Showroom South Bombay 
Department: Front Office / Customer Experience

Job Summary:
The Lobby Hostess serves as the face of the Mercedes-Benz brand by providing a warm, professional, and premium welcome to all showroom visitors. She ensures that every guest receives exceptional service from the moment they enter, enhancing the overall customer experience in line with Mercedes-Benz standards.

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Key Responsibilities:

• Greet and welcome all guests with a friendly and professional demeanor

• Maintain a clean, organized, and inviting reception area

• Assist customers with inquiries and direct them to the appropriate department or staff

• Offer refreshments and ensure guests are comfortable during their wait

• Maintain records of customer visits and appointments

• Coordinate with the sales and service teams to manage customer flow

• Handle incoming phone calls and emails professionally

• Support marketing and event activities when required

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Requirements:

• Excellent communication and interpersonal skills

• Pleasant personality and professional appearance

• Customer-centric attitude with a proactive approach

• Basic computer knowledge (MS Office, emails, appointment scheduling)

• Prior experience in hospitality, front desk, or automotive showroom is a plus

• Fluent in English (additional local languages are an advantage)

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Reporting to: Customer Experience Manager / Showroom Manager


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