Subject Matter Expert - Web Development @ Chegg

• Work experience of3 years in the relevant industry is recommended, with a portfolio to prove skill sets. Experience in EdTech will be an added advantage.

• Strong communication skills are essential for delivering live lessons to students in the US.

• Proficiency in facilitating sessions via Zoom or other online platforms is required.

• Diversified and in-depth subject knowledge with the required degree.

• Good grasp of subject-specific software/tools.

Primary Responsibilities:

• Perform all core activities (Grading, Livechat, QA, Live Lessons & Video Weekly Tutoring) within the given guidelines and achieve a QA score of 80% and above.

• Deliver quality (QA score will validate) content in terms of Grading and Livechat.

• Review the experts (Mentor Sessions) content as per the latest guidelines and processes.

• Proactively learn new activities/software/core-subjects and be a part of projects as and when required.

• Work on difficult tasks across all activities and deliver content without compromising quality.

• Provide suggestions/changes to activity guidelines or process documents.

• Review the content from external sources of all difficulty levels and send detailed feedback.

• Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead.

• Handle queries from outside experts (MNEs).

• Provide on-demand video support for students.

• Participate in community support initiatives to assist students and resolve their queries.

• Conduct Q&A sessions as needed to enhance student understanding and engagement.

• Train MNEs and monitortheir progress throughout their first 90 days (about 3 months) of onboarding.

• Support and guide MNEs in their day-to-day processes.

• Curate new tools and technology for respective subjects.

• Suggest additions/corrections in the current curriculum.

• Suggest new courses to be added as per market demand.

• Gauge incoming volume for chat and grading and suggest redistribution of working shifts as and when needed.

• Prepare initial reports for SME grading contribution and Livechat effectiveness.

Secondary Responsibilities:

• Analyze graded checkpoints and chats/video support and rate them as per defined standards.

• Present findings and recommendations in a plan that drives future process improvements.