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Team Lead - US Mortgage Operations (Mangalore) @ Cognizant

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 Team Lead - US Mortgage Operations (Mangalore)

Job Description

Job Description: Team Leader (TL) - US Mortgage

Location: Mangalore
Work Arrangement: Work from Office
Team Size: 50+
Shift: US Shift

Responsibilities:

  • Excellent in written & verbal communication skills.
  • Ability to work with cross-functional teams to get deliverables completed.
  • Excellent process knowledge & understanding of process flow.
  • Ability to work independently & adhere to timelines.
  • Ability to understand business/internal requirements & act accordingly on ad hoc requests or challenging situations.
  • Prepare Quality Dashboards and share with the respective Internal Stakeholder.
  • Knowledge in MS Office tools.
  • Lead, mentor, and support team members to achieve performance goals.
  • Plan, prioritize, and delegate tasks to ensure timely completion of targets.
  • Track team performance and provide constructive feedback.
  • Identify areas for process enhancement and implement best practices.
  • Organize training sessions to enhance team skills and productivity.
  • Resolve team conflicts and challenges efficiently.
  • Ensure adherence to company policies and prepare reports on team progress.
  • Flexible to work on weekends.
  • Handle BQM (Bottom quartile management) Users and support on improvement.
  • Be innovative and support new hires to settle down with 0 attrition.

Experience:

  • Total 5+ years, with 1 to 2 years of team handling experience.

Skill Set:

  • Good leadership skills
  • Good communication skills
  • Strategic thinking
  • Problem-solving
  • Collaboration
  • Coaching and mentoring
  • People skills
  • Problem solving
  • Handling
  • Excel knowledge
  • US Mortgage

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: BFSI, Investments & Trading,
Role Category: Banking Operations
Role: Banking Operations - Other
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Mangaluru

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Keyskills:   US Mortgage Team Management Team Handling Mortgage Loan Processing Loan Servicing Loan Operations

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