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Welcome Desk Host @ Equinix

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 Welcome Desk Host

Job Description

As a Welcome Desk Host, your primary responsibility is to deliver exceptional customer experiences and create a vibrant workplace community in the offices you manage. You will oversee the daily operations of Equinix offices, ensuring they meet CREs Four Keys standards: safety, courtesy, efficiency, and community, in line with the Operational Excellence (OE) Playbook. Your role is to anticipate customer needs, keep them at the center of our focus, and create a vibrant community within the workplace through exciting and creative on-site events.
Responsibilities
  • Oversee the daily operations of Equinix offices, ensuring they meet CREs Four Keys standards
  • Create a vibrant workplace community through exciting and creative on-site events
  • Ensure smooth delivery of all CRE services to customers and visitors
  • Support the broader Corporate Real Estate teams objectives with program support and execution
  • Cover the Welcome Desk during business hours, providing a welcoming experience for customers and guests
  • Support new hires in settling in and connecting them with the community through events and employee groups
  • Plan and deliver CRE events that create a fun and engaging vibe and a sense of community
  • Actively promote office events and celebrate the office community
  • Ensure overall security and safety of the site(s) you manage
  • Promptly address customer tickets and answer customer and guest questions
  • Communicate site-related issues, events, or changes to employees
  • Act as the primary point of contact, providing support, knowledge, care, and fun
  • Manage mail, deliveries, and couriers
  • Oversee the Purchase Order process and support office moves, openings, closures, and change projects
  • Maintain vendor, contractor, and Landlord relationships
  • Collaborate with site leaders, executive assistants, employee groups, and others for on-site events and projects
  • Advocate for CRE and its services, ensuring the business understands our value
Qualifications
  • College/University graduate with a four-year degree or equivalent customer/hospitality work experience
  • Minimum 5 years of experience in a relevant field
  • Strong verbal and written English language and communication skills
  • Outstanding interpersonal and multitasking skills
  • Proven experience in project management and business operations

Job Classification

Industry: Internet
Functional Area / Department: Administration & Facilities,
Role Category: Administration
Role: Front Office
Employement Type: Full time

Contact Details:

Company: Equinix
Location(s): Bengaluru

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Keyskills:   Hospitality Operational excellence Project management CRE corporate real estate Infrastructure Advocate Management Order processing Business operations

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Equinix

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