Network Engineer
- Atria Convergence
- 1 - 5 years
- Multi-City, India
- 2 months ago
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- Hyderabad( Bachupally, Patancheruvu, Kollur, Shivarampally, Hi Tech City )
Job Description
About Atria Convergence Technologies Ltd :
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in home entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Rajasthan, Uttar Pradesh and Gujarat. We are one of the countrys most renowned cable and broadband company, bringing state-of the art services to more than 3 million happy homes (Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The Home technology can carry vast amount of information at speeds up to 1 Gbps. We are one of the leading ISPs in the wired broadband category, and the largest non-telco ISP in the country.
Role : Network Engineer / Senior Network Engineer Deployment
Roles and Responsibilities :
Complete Field Work. (Broadband Installation)
Candidate would be travelling to customers place to rectify the faults & Installation in Network. (From Customer Switch box to end connection of customers place)
Most Expected issues in network would be :
1. Service issue due to Fiber Cut/Copper Cut
2. Service issue due to improper Router Configuration
3. Crimping Issues
4.He should meet the daily targets given by the team leader.
5. Fiber splicing is involved
6.Take proactive actions to reduce customer complaints from Chronic CX elements and should ensure this by rectifying the fiber connectivity, reduce fault/cut proneness and by ensuring quality of execution.
Roles & Responsibilities:
1. Assume overall responsibility for ensuring 99.99% Customer Uptime
2. Ensure that the switches in the network are maintained as per norms
3. Ensure support for timely connectivity for all the cross functional teams
4. Maintain the network database and submit the required report to the reporting manager on regular intervals
5. Attend customer complaints on field and give quality resolution within the TAT
6. Provide timely resolution of technical complaints through analysis/ trouble shooting
7. Monitor NMS through relevant application and take appropriate action based on the events
8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
9. 100% compliance on safety and cardinal rules
10. Responsible for process adherence
11. Provide structured feedback to management to provide permanent solutions to improve service level
Eligible Criteria:
1) Should have min 1 - 6-year relevant experience in Field Network Engineer role (Broadband)
2) Experience in Fiber Splicing & Crimping is must
3) Skill Set Basic Understanding of networking / willing to work on field
4) Responsibility Wi-Fi Router configuration/Switch configuration / Splicing / OTDR handling / Cable pulling (On Field Job)
5) 6 days working and 1 Week Off will be provided on a weekday
NOte :
1. Only male candidates
2. willing to travel upto 30KM
3. It is a field work
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Hardware & Networks, Role Category: HardwareRole: Hardware Installation & MaintenanceEmployement Type: Full timeContact Details:
Company: Atria ConvergenceLocation(s): Multi-City, India
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Atria Convergence
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delh...
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