Process Excellence Specialist
- Amdocs
- 5 - 9 years
- Pune
- 2 months ago
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Job Description
- Knowledge experience with ITSM processes methodologies.
- Minimum 5 years of experience in managing E2E operational excellence consulting programs and consulting to senior management in the high-tech/telecom industry -preferably at leading consulting firms.
- Prior experience in process engineering.
- Comprehensive knowledge of and experience with industry methods and standards (JIRA, Agile, SCRUM, SWISH, ServiceNow, DevOps, SAFe, SRE, etc.).
- Ability to analyze data at a large scale, data analytics tools.
What will your job look like
- Strategy and Planning: Develop and implement ITSM strategies, ensuring they align with organizational goals and contribute to business success.
- Leadership: Lead and inspire the team, fostering a collaborative and high-performance culture. Provide guidance and support to team members.
- Process Optimization: Continuously assess and enhance ITSM processes, leveraging industry best practices and frameworks such as ITIL, to improve efficiency and effectiveness.
- Incident and Problem Management: Direct the resolution of incidents and address underlying problems to minimize service disruptions and enhance overall service quality.
- Change Management: Oversee the planning and execution of changes to IT services, ensuring a balance between innovation and stability.
- Service Level Management: Define and maintain service level agreements (SLAs), OLA to meet business expectations, and regularly review performance against these metrics.
- Communication: Effectively communicate with stakeholders, including executives, IT teams, and end-users, to convey ITSM strategies, achievements, and impacts on the business.
- Continuous Improvement: Champion a culture of continuous improvement, encouraging the team to identify opportunities for innovation and efficiency gains.
- This role requires a blend of technical expertise, leadership skills, and a customer-focused approach to ensure the delivery of reliable and value-driven IT services.
Why you will love this job:
- Your role involves a strategic blend of leadership, process optimization, and communication to ensure efficient and effective IT service management.
- Work with high management to drive business results improvements.
- We provide stellar benefits from health to dental to paid time off and parental leave!
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Project & Program Management, Role Category: Other Program / Project ManagementRole: PMO ExecutiveEmployement Type: Full timeContact Details:
Company: AmdocsLocation(s): Pune+ View Contact
Keyskills: IT services Telecom Change management Process optimization Service level Operational excellence Consulting Problem management Continuous improvement Service quality
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