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Psychological Counsellor @ Rhea Healthcare

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 Psychological Counsellor

Job Description

Overall Job Description

1. Counseling all IVF patients - during their treatment and post treatment (irrespective of the result)

2. Counsel Oocytes donors and perform psychological screening of the egg donors

3. Maintain all counseling soft copies and document the same in MEDICS.

4. Follow up calls to the Patients with failed IVF cycles with the objective of helping them to cope up with the loss and assist them in taking the right decision.

5. Organize and conduct Group Therapeutic sessions for negative Bhcg patients with the objective of providing emotional, psychological support to cope up with the loss & also support in taking the decision.

6. Be a part of monthly clinical meetings at the centre and present the work

7. Ensure that the patient gets the right information, support and advice through phone call if the patient is not able to meet the counselor, and report to the management required any.

8. To measure and achieve effectiveness of goals set from time to time

9. Maintaining customers focus on all times and answering to customer enquiries by using the standard guidelines

10. Assisting management and Team manager with any assigned special projects and providing backup to the counseling department when required

11. Enable the patients to overcome mindsets towards infertility issues and treatments

Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Contract

Contact Details:

Company: Rhea Healthcare
Location(s): Bengaluru

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Keyskills:   Excellent Communication Skills Convincing Power Polite and positive attitude Friendly

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Rhea Healthcare

Personalised Care for Women and ChildrenBest Women and Child Care Hospital in Hebbal, BangaloreMotherhood Hospital, Hebbal is committed to giving the most premium of treatments to patients with a myriad of gynaecological and paediatric issues. We are dedicated to ensuring th...