Customer Support Representative
- Alorica
- 0 - 5 years
- Bengaluru
- 3 months ago
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Job Description
An International Voice Process job involves handling customer interactions via phone, to provide support, resolve issues, and ensure customer satisfaction in a global context. Key Responsibilities:
- Customer Interaction:Handle inbound and outbound calls from international customers, providing support and addressing inquiries.
- Problem Solving:Troubleshoot customer issues, find solutions, and ensure customer satisfaction.
- Language Proficiency:Communicate effectively in one or more international languages, as required by the role.
- Documentation:Maintain accurate records of customer interactions and resolutions..
- Customer Service:Provide courteous, professional, and efficient customer service, even in challenging situations.
- Process Improvement:Identify areas for improvement in customer service processes and procedures.
Skills and Qualifications:
- Excellent Communication Skills: Strong verbal and written communication skills in the required languages.
- Customer Service Experience: Prior experience in a customer-facing role, preferably in a call center or similar environment.
- Problem-Solving Skills: Ability to quickly and accurately identify and resolve customer issues.
- Cultural Sensitivity: Understanding and respect for diverse cultures and communication styles.
- Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities.
- Education: High school diploma or equivalent, with some college or vocational training preferred. Role & responsibilities
Preferred candidate profile
All Sector candidates can apply , Freshers Plus Experienced Candidates
Perks and benefits
Health insurance , Night Shift Allowance , Attractive Incentives with Joining Bonus
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: AloricaLocation(s): Bengaluru
Keyskills: International Voice Process Inbound Customer Service Handling Customer Queries Fluent English Bpo Customer Service Voice Support Customer Support Process Inbound Voice Process Good English Communication Bpo Voice Fresher Hiring Us Voice Process International BPO
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Alorica
Alorica: We’re a customer experience company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities.
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