Vice President - Senior Global Operating
- Genpact
- 15 to 19 Yrs
- Other Haryana
- 2 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Vice President - Senior G lobal Operating Leader We are seeking an experienced and visionary Senior Global Operating Leader with deep expertise in running operations for Banking and Capital markets clients. The ideal candidate will be responsible for leading large, multi-tower, high-performing teams to drive transformation, increase productivity, and deliver customer outcomes. The leader will be instrumental in shaping the operational strategy for the relationship, partnering closely with our solutions and technology teams, and leveraging cutting-edge platforms to drive operational efficiencies. Responsibilities Operational Leadership: Lead and inspire large multi-geography, diverse teams to achieve operational excellence and drive business outcomes. Foster an inspiring work environment that promotes innovation, accountability, and a high-performance culture. Strategic Transformation: Partner with solutions and technology teams to drive transformation initiatives. Embed technology and platforms into operations to enhance productivity and deliver business outcomes for the client. Stakeholder Engagement: Build and maintain strong relationships with CXO-level stakeholders. Identify opportunities for upselling and cross-selling, offering bespoke insights that deliver value to the client and drive business growth. Banking Industry Expertise: Understand and navigate the complexities of the banking industry, bringing specific expertise running back-office operations including contact centers - customer service and collections Transformation: Modernize Ope r ations, drive the Transformation agenda to drive client value People Leadership: Attract, retain , and motivate top talent across global teams. Build a culture that values diversity, inclusion, and continuous development, fostering a collaborative and results-driven workforce. P&L Management: Responsible and accountable for Profit and Loss (P&L), driving financial performance and ensuring operational efficiencies that align with the organization's strategic goals. Implement cost-effective practices while maximizing profitability and sustainable growth. Cross-Functional Collaboration: Work closely with cross-functional teams, including Finance, Risk, HR, and Technology, to align strategic goals and deliver solutions that achieve client objectives and expand our service offerings. Risk & Compliance Oversight: Ensure all operations align with regulatory and compliance standards in the banking industry. Establish a risk-aware culture and proactively address risk factors in all processes. Governance Develop and oversee robust governance frameworks to ensure that all operations comply with regulatory standards and organizational policies. Establish clear accountability and reporting mechanisms, ensuring transparent and consistent decision-making processes across teams. Regularly review and enhance governance practices to align with industry best practices and evolving regulatory requirements. Drive an effective multi-tiered governance mechanism to effectively build trust via operations and develop on existing perception with decision makers; address tactical and strategic governance Business relationship management Act as a trusted advisor for key business stakeholders, aligning operations with client needs and building enduring relationships. Leverage the relationships to understand client objectives , proactively addressing challenges and identifying opportunities to enhance service delivery. Qualifications we seek in you! Minimum Qualifications / Skills Extensive Leadership experience in the banking industry, with a strong understanding of contact center operations. Proven ability to lead large teams with inspirational leadership, fostering a culture of high performance and continuous improvement across multiple regions . Strong understanding of technology and platforms, and their application in driving operational productivity and delivering superior customer outcomes. Excellent relationship-building and stakeholder engagement skills, with a track record of successful upselling and cross-selling to CXO-level stakeholders. Demonstrated ability to drive transformation initiatives in partnership with solutions and technology teams. Expertise in governance frameworks and business relationship management, with a commitment to upholding compliance and regulatory standards. Strategic thinker with a passion for innovation, customer outcomes, and operational excellence. Excellent communication, problem-solving, and decision-making skills. Job Vice President Primary Location India-Gurugram Education Level Bachelor's / Graduation / Equivalent Job Posting Apr 3, 2025, 2:54:27 AM Unposting Date May 3, 2025, 1:29:00 PM Master Skills List Operations Job Category Full Time,
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Vice President - Senior Global OperatingContact Details:
Company: GenpactLocation(s): Other Haryana+ View Contact
Keyskills: Leadership Technology Stakeholder Engagement Transformation People Leadership Governance Business Relationship Management
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