Service Management Lead | 9 to 12 years |
- Capgemini
- 9 to 13 Yrs
- All India
- 3 months ago
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Job Description
- Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Job Description Lead the team in supporting the service management functions including providing application support and resolving issues within SLA. Hands-on support may be required. Responsible in working with Operations Manager and various leads on management reporting (both internal and external). Maintain, analyze and report metrics (work with team members). Performs other IT Service Management related support functions as required. Liaise with key stakeholders on any escalation of issues/operation matters Identify areas of improvements within process and system design/setup, and drive the team to deliver. Review and coach junior team members in their tasks. Manage and coordinate client requests where required. Primary Skills ITIL / ITSM background in mid to enterprise size environments and experience working on application support projects. Strives in large-scale, complex and mission-critical projects and environments. Experience in ITIL processes, especially for application support and maintaining and using ITSM tools Good knowledge of Microsoft Office Suite (Project, Visio, Word, Excel, etc.) Secondary Skills Communicate the metrics reporting standards and verify that metric results are delivered to the concerned teams for reporting. Coordinate and gather key performance indicators and metrics data, collate and prepare for service reporting. Identify opportunities for metrics performance and/or process/service improvement initiatives. Overall tracking of SLA and KPI performance. Lead in various operational, service level performance, audit, administrative and service management scope of services. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Service Management Lead | 9 to 12 years |Contact Details:
Company: CapgeminiLocation(s): All India+ View Contact
Keyskills: ITIL ITSM Application Support Microsoft Office Suite
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