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Umbrella Support || 4 to 6 Year || Bangalore @ Capgemini Engineering

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 Umbrella Support || 4 to 6 Year || Bangalore

Job Description

    Job DescriptionMinimum Qualifications You have achieved a bachelor's degree, or have accrued relevant past work experience, in a technical field (CS/CE/EE preferred) and have 2+ years of customer facing experience in network/IT support. Have a real passion for supporting network security products. Experienced at solving sophisticated networking issues and have a superb grasp of fundamental networking. Strong verbal and written communication skills, and you are skilled in answering customers technical inquiries. Desire to expand your skills, move into new areas. Diligent and analytical. Comfortable problem solving via both phone and email. Hold a CCNA (R&S or Security) certification or have equivalent work experience. Desired Skills Familiarity solving and understanding LAN/WAN environments, Active Directory, DNS, multiple OS platforms, cloud-based security products Experience in high level Wireshark analysis Web Proxy support experience Familiarity with Firewall, ISE or VPN Familiarity with Zendesk, JIRA Ability to prioritize and work responsibly with or without direct supervisionJob Description - Grade SpecificFocus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.Skills (competencies),

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Umbrella Support || 4 to 6 Year || Bangalore

Contact Details:

Company: Capgemini Engineering
Location(s): Other Haryana

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Keyskills:   Security certification Active Directory DNS Firewall ISE VPN Zendesk JIRA verbal

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