Process Associate- Order to Cash Job in
- Genpact
- 2 to 6 Yrs
- Kolkata
- 2 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate- Order to Cash Responsibilities The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions. Review customer complaints and update customer records if required Documenting customer interactions & providing information to customers Coordinating the chase activity, query resolution/dispute management: - Verbal & Written Communication with client; - Verbal & Written Communication with related departments. Managing dunning letters/collection letters: - Issuing, checking and sending dunning letters/Collection letters Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures Escalating of all unsolved/unclear issues to the team leader Qualifications Minimum qualifications Bachelors degree Relevant experience in Order Management or Cash application Strong Communication Skills (verbal and written) Preferred qualifications Good customer handling skills High Energy level Good interpersonal skills that can lead multiple responsibilities simultaneously Good influencing skills and interpersonal, analytical skills and attention to detail Good team commitment and results delivery orientation Good experience in Order to Cash end to end processes Good understanding of the MS Office suite JobProcess Associate Primary LocationIndia-Kolkata ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingJul 25, 2024, 6:55:05 PM Unposting DateAug 25, 2024, 1:29:00 PM Master Skills ListOperations Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Process Associate- Order to Cash Job inContact Details:
Company: GenpactLocation(s): Kolkata
Keyskills: Strong Communication Skills Order Management Cash Application Verbal Communication Written Communication Customer Handling Interpersonal Skills Analytical Skills MS Office
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