Service Delivery Manager- Ops Job in Cognizant
- Cognizant
- 10 to 14 Yrs
- Other Karnataka
- 3 months ago
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Job Description
- Adcreation and optimization Qualifications: Graduate with 10+ years of experience managing process design and improvement initiatives for global customer centric processes preferably managing online advertising or content management operations Strong verbal & written communication skills with excellent multitasking and analytical skills Able to provide critical thought to leadership, design and lead champion-challenger experiments Expected to work independently with minimal supervision with attention to detail, proactively communicate issues and seek inputs for remedies. Hands-on knowledge of Content, AdCreation process or Online Advertising across Search and Display Key Responsibilities: The individual will be responsible for managing operations for a 100+ member team of AdCreation and Optimisation experts within Cognizant for one of its global clients This position will straddle the responsibilities of Operational Leadership, Process improvement, Client Management, Design of Experiments and Data analytics Developing strong relationships with key client stakeholders, supporting them through various strategic initiatives and providing incisive insights to develop those programs to fruition Identifies improvement areas and implementing solutions to prevent errors and improving productivity Providing coaching and mentoring to team leaders, SMEs, QAs and agents to motivate them to elevate their performance and in planning their career growth trajectory Identify, prepare and track suitable metrics, determine trends and utilise them to develop solutions that provide improvement in efficiency and effectiveness of the delivery teams Meet aggressive client schedules and timelines while maintaining the highest bar of quality and a focus on exceeding customer expectations Manage multiple cross-functional projects straddling IT/ Process Design/ HR /Hiring /Product / Engineering to develop solutions aimed at improving process capabilities, improving efficiency and throughput as well as evangelising approaches for delivering breakthrough results. #LI-VS5,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Service Delivery Manager- Ops Job in CognizantContact Details:
Company: CognizantLocation(s): Other Karnataka+ View Contact
Keyskills: Process Design Process Improvement Online Advertising Content Management Verbal Communication Written Communication Analytical Skills Leadership Data Analytics Client Management Relationship Building Coaching Mentoring Quality Assurance Project Management
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