International Customer Service - O2C
- Genpact
- 2 to 6 Yrs
- Noida, Gurugram
- 2 months ago
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Job Description
- With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Were harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, were calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. OTC Collections Voice Process International Customer Service Exp Excellent Communications and Fluency in English You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. Responsible to respond to email /phone queries related to disputed invoice Research and analyze the disputes/deductions in ERP Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution Find opportunities and recommend solutions for process and automation improvements Daily reporting of individual portfolios to track and monitor the past dues You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact You are a phenomenal teammate to process any adhoc request in a timely manner. Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and expertly Call out problems to senior staff members and or management as appropriate. Qualifications we seek in you! Minimum qualifications Graduation in any stream Your are excellent in interpersonal skills You have Meaningful work experience Preferred Qualifications Prior collections management experience shall be an added advantage ,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: International Customer Service - O2CContact Details:
Company: GenpactLocation(s): Noida, Gurugram
Keyskills: Voice Process Dispute Resolution Process Improvement Automation Reporting Customer Service Interpersonal Skills Research Analysis
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Genpact
Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...
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