Troubleshooter Job in Cognizant at Other
- Cognizant
- 1 to 5 Yrs
- Other Karnataka
- 3 months ago
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Job Description
- Responsibilities: Through community and social media, but also in person building relationships with community contributors (Product Experts) to provide a delightful self-help experience and support that scales Manage International Communities in designated languages, including: recruiting new experts, regularly engaging with current experts, managing experts statuses, share appropriate comms and product info, help preparing annual events for community experts Checking quality of localization of Webmaster/ Community Support content to be published on relevant local channels (Blogger, Twitter) Develop technical expertise, and be a genuine, credible, and utterly charming ambassador to the communities. Troubleshoot community experts escalations and issues qualifying for direct support. Proactively monitor communities to identify trending issues or threads suitable for direct support. Identify top user issues and relevant insights for your market and communicate those to the regional PSM. Perform user feedback deep dive on specific market/language upon request. Be accountable for individual performance Be involved and offer suggestions on possible future team improvements Work closely with the other team members to meet client goals Requirements: Graduation in any discipline; newly graduated candidates will also be considered. Communication skills, willingness to talk and to engage with people Bilingual with excellent level on the market support language (Native) Good command in English language (C2 level) Relevant experience in website/online content creation/management Exceptional analytical and structured problem-solving capabilities Experience in one or more of the following areas: Internet Industry, Search Engine Optimization (SEO), Developer Relations, Technical Communications and/or Web Development Willingness to travel (1-4 times per year) and to present/talk on client events Strong experience in analyzing, troubleshooting, and resolving user-reported issues Enthusiastic & self motivated with Can do! attitude Excellent communication skills (both verbal & written) Flexibility and adaptability to a changing and fast paced working environment Long-term engagement (minimum 1 year) Ability to interpret and assimilate information Proactive and well organized with a track record of success in a team environment Good understanding on working with targets and meeting/exceeding client expectation,
Employement Category:
Employement Type: Full timeIndustry: Internet / E-CommerceRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Troubleshooter Job in Cognizant at OtherContact Details:
Company: CognizantLocation(s): Other Karnataka+ View Contact
Keyskills: Communication skills English language Analytical skills Search Engine Optimization SEO Developer Relations Web Development Problemsolving
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