Team Leader L3 @ SPECTRA

Job Description

We are seeking an experienced Level 3 Team Lead to oversee a high-performing L3 technical support team. The ideal candidate will have 810 years of hands-on networking expertise, including leadership experience in managing complex network environments. This role requires advanced technical proficiency in Fortinet firewalls, SD-WAN, UTM, DNS/DHCP, Wireless technologies, Access points, Routing, and Switching, along with strong team management and customer escalation resolution skills.

Key Responsibilities Team Leadership & Management

Lead, mentor, and manage a team of L3 engineers to ensure timely resolution of critical network incidents and service requests.

Assign tasks, set priorities, and ensure timely resolution of technical issues. Oversee shift rotations, workload distribution, and escalations to maintain 24/7 operational readiness. Technical Expertise

Provide L3 level support for Networking issues related to Routing, switching, Firewalls, SDWAN, UTM, and Wi-Fi Systems. Handle critical network incidents and escalations, ensuring timely resolution.

Perform network performance monitoring, troubleshooting, and optimization. Manage routing & switching operations, ensuring seamless network connectivity

. Manage high-priority customer tickets, ensuring adherence to SLAs and minimal downtime. Collaborate with cross-functional teams (L1/L2, vendors, customers) for root cause analysis (RCA) and permanent fixes.

Maintain detailed records of network configurations, changes, and service request resolutions. Academic Qualifications: Required Desired Bachelors degree in IT, Computer Science, or related field (or equivalent experience) with Certifications: Fortinet NSE 4/7, CCNP, SD-WAN certifications, or equivalent preferred.

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Keyskills:   Team Handling L3 Technical Support Team Management Routing And Switching Team Leading L3VPN WiFi Firewall