ServiceDesk Executive Job in Krones Digital
- Oracle
- 3 to 7 Yrs
- All India
- 2 months ago
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Job Description
- Who are we Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for The ideal candidate needs to be good team player, with excellent communication skills, experience in escalation- and conflict management The role will directly report to Expert Executive & Ops Lead- Service Desk and will be based in Bangalore What are you in for (Roles and responsibilities) You will be responsible to work with Servicedesk team on a rotational shift covering 24/5 hours with Good Knowledge on ITILV4 Foundation. Troubleshooting of all incoming incidents (incidents, service request, complaints) under first level support conditions following IT Service Management Processes based on ITIL Immediate support by phone and mail for user per defined service level agreements Incident and problem handling, fulfilment of standard changes and service request and appropriate documentation Classification and assignment of tickets Documentation of information provided by the user and documentation of solution activities, including improvement of knowledge base Status monitoring of relevant incidents Initiation of functional and hierarchical escalation Obtain information and transfer information to second level support Primary Contact-person for users Monitoring all IT Services (such as Tickets/ emails/ Calls of all Incidents and SR) What is in it for you You are a part of a brand-new org. setup with a clean slate and a mission to build a People first organization You partner in the growth from 0 to 200 of rapidly scaling organization that is reimagining the future through innovation and meaningful digital engagement You get an opportunity to build from scratch a value-driven, performance based, world-class digital organization with focus on creating an inclusive and unique experience for everyone You work beyond borders, with international teams seeking and imparting learning through shared/individual experiences and knowledge through the community What are we looking for (Experience/Qualifications/Skillsets/Must-haves) Minimum of 3 to 5 years of experience in IT Service desk (European / International teams) Good knowledge of Windows operating system, Networks, Internet, mobile Devices, Active Directory, Microsoft Office and other standard software products; basic SAP knowledge; Good Knowledge of computer hardware/peripherals and printers Solid comprehension of ITIL (ITIL foundation certification will be value add) Active team player and contributor with high degree of service orientation and sense of responsibility User- and solution-oriented handling Excellent communication skills; experience in escalation- and conflict management Fluent in spoken and written English Most importantly, you thrive in the ambiguity and excitement of a fast-paced growing organization with greenfield setup and can respond to it with the same level of growth mindset coupled with a sense of ownership, agility, risk taking & collective success goals,
Employement Category:
Employement Type: Full timeIndustry: Engineering / ConstructionRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: ServiceDesk Executive Job in Krones DigitalContact Details:
Company: Krones DigitalLocation(s): All India+ View Contact
Keyskills: IT Service desk Internet Mobile Devices Active Directory Microsoft Office SAP Computer hardware Peripherals Printers ITIL Networks
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