Customer Service Associate
- Empowered Carriers
- 2 - 7 years
- Mumbai
- 2 months ago
- Email to a friend
- Report this job
Job Description
Requirements
1- Stable internet connection.
2- Laptop or PC
3-Headphones
4-Quite background
Role & responsibilities
We are seeking a reliable and professional Customer Service Associate to join our team in the limousine industry. The ideal candidate will be the first point of contact for clients, responsible for ensuring a seamless experience from booking to completion of services. You will play a key role in handling customer inquiries, managing reservations, addressing concerns, and assisting with various client requests. This is a customer-focused position requiring excellent communication skills, attention to detail, and a passion for delivering high-quality service.
Key Responsibilities:
Client Interaction:
Provide exceptional customer service by answering phone calls, emails, and live chat inquiries.
Greet customers with a positive and professional attitude.
Assist clients with limousine service bookings, including availability, pricing, and trip details.
Offer solutions to customer concerns or complaints promptly and effectively.
Reservation Management:
Process and manage incoming reservations for limo services (e.g., airport transfers, corporate events, weddings).
Confirm and track all bookings to ensure accurate scheduling and smooth operations.
Update and maintain client records, including contact details, service preferences, and payment information.
Coordination with Drivers and Operations:
Communicate customer preferences, special requests, and any service changes to the driver team.
Coordinate with the logistics and operations team to ensure timely vehicle arrivals and departures.
Monitor and manage any delays or issues that may arise during service delivery.
Billing and Payments:
Handle billing inquiries and assist with processing payments, including credit card transactions, invoices, and receipts.
Assist clients with any questions related to pricing or charges.
Customer Satisfaction:
Ensure customers have a positive and memorable experience throughout their interaction with the limousine service.
Follow up with clients after services to solicit feedback and ensure satisfaction.
Problem-Solving:
Address and resolve customer concerns in a timely and professional manner.
Troubleshoot and provide immediate solutions to any service-related issues or requests.
Administrative Tasks:
Maintain organized records of customer interactions, reservations, and feedback.
Provide detailed reports on customer feedback and suggestions to help improve services.
Qualifications:
High school diploma or equivalent (Associates or Bachelors degree preferred).
Proven experience in customer service or a related field (preferably in the transportation, hospitality, or luxury services industry).
Strong verbal and written communication skills.
Ability to multitask and remain calm under pressure.
Excellent problem-solving skills with a customer-first mindset.
Proficiency in Microsoft Office Suite and reservation management software.
Ability to work flexible hours, including evenings, weekends, and holidays.
A friendly, professional demeanor with strong interpersonal skills.
Knowledge of the limousine or transportation industry is a plus.
Physical Requirements:
Ability to sit for extended periods.
Work Environment:
Fast-paced and dynamic office setting.
Interaction with both customers and internal teams.
Perks and benefits
Flexible days off
On time Salary
Rewards and bonuses
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Empowered CarriersLocation(s): Mumbai
Keyskills: Fluent English basic computer knowledge analytical thinking sales skills Attention to Detail tenacity problem solving resourceful Customer service adaptability email
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