Voice Process Executive
- Kellyocg
- 0 - 3 years
- Bengaluru
- 4 months ago
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Job Description
Associate Operations Voice Process
Job Description Summary
This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional, and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources, and call transfers for service transactions.
Job Description
Key Responsibilities
- Inputs and tracks into the appropriate databases.
- Summarizes documents and enters claim system notes
- Documents a claim file with notes, evaluations, and decision-making process
- Contacts third-party carrier to review liability, and obtains information regarding decision to reduce amount paid
- Utilize available tools to capture information pertaining to scope of damages associated with the loss
- Live through a continuous improvement culture and leverage tools and technology to enhance personal competencies and help meet org level goals
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customers part and updates as warranted
- Working knowledge of insurance policies and related processes and procedures.
- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callers situation.
- Resolve routine, complex, and unique questions/issues.
Education
- Any bachelors degree -BA/B. Com/BBA/BCA/BSc
Experience
- 0-3 years experience (Preferred)
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Customer Onboarding - Voice / BlendedEmployement Type: Full timeContact Details:
Company: KellyOCGLocation(s): Bengaluru
Keyskills: Voice Process Voice Support International Voice Process
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