SAP CRM (Functional) On Premise 2nd level support
- Bosch Global Software
- 3 - 7 years
- Bengaluru
- 2 months ago
- Email to a friend
- Report this job
Job Description
JD Link - https://smrtr.io/qD8L9
Roles & Responsibilities:
As a SAP CRM Consultant specializing in Application Support Management, the primary responsibility will be to provide ongoing application support, maintenance, and request fulfillment for SAP CRM systems. The consultant would have to work closely with business users to understand their needs and ensure that the CRM application remains reliable, secure, and aligned with business goals.
Required skills:
1. Functional experience in SAP sales and service module.
2. Good experience in CRM Middleware, BDOCs, IDOCs.
3. Good experience in background job process and job error analysis.
4. Good understanding of one-order framework.
5. Understanding and experience in SAP CRM base configurations like transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination and related CRM customizing and configurations.
6. Proficient in MVC and WebUI Architecture.
Additional Skills: SAP CRM certification, SAP C4C, ITIL (Information Technology Infrastructure Library).
General-
1. Application Support: Provide day-to-day support for SAP CRM users, addressing and resolving issues, incidents, and service requests promptly.
2. Incident Management: Manage incidents related to SAP CRM, ensuring timely resolution and effective communication with stakeholders.
3. Problem Management: Investigate the root causes of recurring issues and implement preventive measures to minimize system disruptions.
4. User Training: Offer training and guidance to users to help them in case of issues coming up during Incident Management
5. System Monitoring: Continuously monitor system performance, identifying and addressing performance bottlenecks or slowdowns.
6. Documentation: Maintain comprehensive documentation of system configurations, support processes, and issue resolutions.
Should be able to work in shift in rotational mode including weekends in some areas on rotational basis.
Additional information
Around 4 years of SAP CRM experience
Qualifications
Educational qualification:
B.E,/ B.Tech. , M.B.A. (preferred)
Experience :
Around 4 years of SAP CRM experience
Mandatory/requires Skills :
SAP CRM On Premise Functional
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Consulting, Role Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full timeContact Details:
Company: Bosch Global SoftwareLocation(s): Bengaluru
Keyskills: SAP CRM IDOCs CRM Middleware BDOCs
Similar positions
Bosch Global Software
The Bosch Group is a leading global supplier of technology and services, in the areas of Automotive Technology, Industrial Technology, Consumer Goods, Energy and Building Technology. In India, the Group operates through nine companies with a combined strength of over 30,000 associates which include...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in