Room Attendant
- Radisson Hotel Group
- 0 - 6 years
- Kolkata
- 2 months ago
- Email to a friend
- Report this job
Job Description
Creates guest satisfaction and exceeds expectations by providing theservice brand behaviour and genuine hospitality.
As Per brand standards, cleansassigned guest rooms or suites which includes making beds, vacuuming, dusting,arranging room furniture if required, and cleaning bathroom
Empty all trash containers and replace with fresh liners
Restock useable items in guestrooms or suites, i.e., soap, towels, paper items
Ensure removal and appropriatedisposition of guest room trays, dinner, glass and silverware
Clean and vacuum exterior entryand hallways
Keep linen closets and supply areas clean and organized
Ensure guest laundry and dry-cleaning orders are attended to promptly
Notifies supervisor promptly of any special guestroom or suite issuesincluding reporting of any maintenance needs
Promptly handles guest complaints or requests and refers to supervisorif unable to handle
Ensures that all rooms or suites are secured upon leaving the guest roomor suite
Creates 100% guest satisfaction by providing the Yes I Can!experience through performance that demonstrates the standards of, genuine hospitalityand exceeding guest expectations
Gives personal attention, takes personal responsibility and usesteamwork when providing guest service and experience
Listens, apologizes with empathy, finds a solution and follows throughwhen resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied anduses their best judgment as to when it is appropriate to use the 100% GuestSatisfaction
Performs other duties required to provide the service brand behavior andgenuine hospitality
Adheres to Hotel policies and procedures
Attends work on time as scheduled
Follows hotel grooming and dressstandards
Follows safety and security rulesand procedures
Knows and follows safety procedures concerning blood-borne pathogens
Keeps immediate Supervisor promptly and fully informed of all problemsor unusual matters of significance
Performs all duties andresponsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objective ofthis position
Maintains a favourable workingrelationship with all other hotel employees to foster and promote aco-operative and harmonious working environment
At all times projects a favorable image of the Hotel to the public
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Food, Beverage & Hospitality, Role Category: Housekeeping & LaundryRole: Housekeeping Executive / AttendantEmployement Type: Full timeContact Details:
Company: Radisson Hotel GroupLocation(s): Kolkata+ View Contact
Keyskills: Supervisor Hospitality Usage guest satisfaction Guest service Relationship Room SOAP
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in