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Senior Manager - Outbound Sales (Motor Insurance) @ ICICI Lombard

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 Senior Manager - Outbound Sales (Motor Insurance)

Job Description

Designation-Senior Manager


Location-Vashi Navi Mumbai


Roles & Responsibility

  • Mange a team of approximately 10 20 CSRs
  • Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)
  • Provides consistent, balanced and timely performance feedback on CSR performance
  • Ensures a positive work environment, continuous learning and a high quality employment experience for your team
  • Provides leadership and manages to all operational standards
  • Along with fellow Team Leaders, meets and exceeds all department goals
  • Applies timely performance management standards and processes
  • Day to day sales/service request management
  • Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
  • Coach, develop and engage the CSR to increase their abilities while enhancing their own careers

Education:

Graduation Mandatory


Experience:

  • Minimum 2 years experience as Team lead on paper
  • Over all 4+ years experience
  • Candidate from Contact Centre with Insurance Sales experience Preferred

Contact Person:

Rasika Sawant

ra**********t@***.icicilombard.com

7304976***

Job Classification

Industry: Insurance
Functional Area / Department: BFSI, Investments & Trading,
Role Category: General Insurance
Role: Insurance Sales / BD Manager
Employement Type: Full time

Contact Details:

Company: ICICI Lombard
Location(s): Mumbai

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Keyskills:   Outbound Sales Coaching Insurance Sales Sales Management Team Handling Cross Selling Telesales Timely Delivery

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₹ -7 Lacs P.A

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ICICI Lombard

Company Details  ICICI Lombard General Insurance Company Ltd is India's leading private sector general insurance company. We are a 74:26 joint venture between ICICI Bank Limited and Lombard Canada Inc. As a part of ICICI Group, we are well known for our innovative products, marketing strategie...