Warranty Claim Processor
- Fortune Global
- 0 - 4 years
- Mumbai
- 2 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities :
Operational Responsibilities
Implement practices to improve operational efficiencies.
Warranty administrator capable of processing and analyzing dealer claims for commercial vehicle.
To manage warranty claim for commercial vehicles within designated cycle time (TAT).
Investigate warranty claims, facilitate recovery, and assign appropriate liability and responsibilities for the warranty
claim failure.
Responsible to generate weekly & monthly production report for the team.
Responsible for quality audits for the team.
Verification and analysis of warranty claims based on available external resources (e.g. Dealer portal, parts
catalogs, sales information)
Manage warranty claim by verifying and validating troubleshooting and diagnostic test performed by the dealer.
Technical review of the parts, cause of defect and defect description to validate warranty claims.
Proficient in different part failure & repair process like Engine, Transmission, motors, pumps, Electrical and hydraulic
component
Collaborate with the internal & external stakeholders to understand product issues and determine claim validity.
Should be able to interpret dealers complaint, cause & correction to take final decision on the warranty claims.
Should be able to understand & draw conclusions from attached test/diagnostic reports for fair validation of claims.
Communicate with Dealers the shortfall & missing informations for timely closure of claims.
Should be able to suggest new ideas for warranty saving enhancement & be able to generate continuous
improvement in the existing used cases.
Analyze and Identifying patterns in submitted claims & recommend corrective actions to improve warranty savings.
Proactively learn about new product launches & update on products through web academy and clients websites.
Should keep himself updated on changing dynamics of the industry & warranty business
Maintain & mange expected Quality scores in the audits.
Preferred candidate profile
BE Mechanical/Automobile
Experience in Warranty
Hands on experience on automotive repairs & servive advisor.
Experience with suppliers and strategic sourcing
Mechanical knowledge of machinery
Job Classification
Industry: Automobile (Automobile Dealers)Functional Area / Department: Production, Manufacturing & Engineering, Role Category: EngineeringRole: Mechanical EngineerEmployement Type: Full timeContact Details:
Company: Fortune GlobalLocation(s): Mumbai
Keyskills: Warranty Claims Fault Finding Repair And Maintenance Warranty Management Claims Processing
Fortune Global
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