Customer Service Executive- HR Purvi
- Wipro
- 2 - 4 years
- Pune
- 2 months ago
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Job Description
Voice Process
Shifts - US Shifts
Qualification - Bachelor's degree
Experience - 1-2 years of experience
Skills -
- Digital and hard blueprint deciphering capabilities
- Ability to visualize 3D data from 2D information a must
- Strong computer skills (All Microsoft products; Excel, Word, &, Outlook)
- Strong math and problem-solving skills a must
- Excellent written and verbal communication skills
- Willingness to learn new skills and to adapt to changes a must
- Ability and willingness to work both in a team environment and alone without constant supervision with a high-level ability to manage your own time a must
- Maintaining a proper attitude when work assignments change and/or other team members need assistance
- Ability to self-prioritize work
Good to have Skills -
- Knowledge of Flooring systems
- Onsite Field/Project Management experience
- Callidus and/or RFMS Measure knowledge
Responsibilities -
The primary responsibility of the Estimating Associate is to is to measure floor plans and blueprints to provide quantities for bids, contracting, and ordering purposes for flooring materials, wall materials, countertops, and pavers.
- Secure and review all bid documents including drawings, addendums, and bid forms
- Produce custom quotes in accordance with department policy to support sales and design staff
- Attend pre-bid and new builder meetings as necessary
- Review plans, specifications, selections, and diagrams for accurate information
- Review plans, specifications, selections, and diagrams to identify product location and application requirements
- Request and organize all data necessary for project submittals
- Utilize CAD software to accurately measure and calculate net and gross quantities for bidding and procurement
- Create custom diagrams per material, per plan or per lot as necessary
- Process requests for review of material issues such as UCR (Under Construction Repairs) and material shortages. Return findings and adjust banked data if needed
- Work directly with other departments to clarify all discrepancies
- Responsible for completing takeoffs according to department policy
- Adhere to project SLAs and meeting deadlines
Shifts
Rotational Shifts (Includes night shifts)
5 Days working 2 Rotational off
Perks and Benefits
- Competitive Salary
- MNC Exposure
- Transport Facility
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Pune
Keyskills: AutoCAD Customer Support Customer Service Blueprint Voice Process Voice Support US Process Communication Skills Bpo Voice Customer Care Data Visualization Us Voice Process International BPO International Voice Process
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