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Cognizant hiring Fresher_Hyderabad

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 Cognizant hiring Fresher_Hyderabad

Job Description

Job Expectations:

  • Excellent communication and interpersonal skills
  • Proficient in writing, reading and speaking English & Hindi
  • Proficient in using computers and MS Office
  • Able to type 30 words per minute in the preferred language
  • Fair knowledge of navigation on Google Maps and Geography
  • Able to work in different shifts depending on business requirements
  • Good in applying theoretical knowledge into practice and make sound decisions based on predefined policies
  • Follow all compliance and security measures related to client data
  • Ensure process guidelines are followed and met as documented
  • Meet client metrics & related issues on time with highest quality, stay up to date with the process knowledge/changes. Refer to knowledge updates/repositories to effectively process transactions.
  • Adhere to process quality metrics and strive to exceed the daily/monthly/annual quality & productivity targets.

Job Description:

  • Moderate the content and ensure the required accuracy is maintained.
  • Complete the given assignments within the defined SLA/TAT
  • Work and understand metrics to manage performance independently
  • Make the correct decisions to ensure accurate information is updated on the front-end.
  • Focus on achieving 100% user satisfaction and ensure zero client escalations.

Skills Required:

  • Excellent command over communication skills and strong command over the local language/ language off support in the region (English & Hindi)
  • Excellent customer service skills.
  • Willing to work in a shift based work schedule
  • Sound judgment while moderating the content
  • Effectively communicate his/her thoughts in a well-organized manner
  • Should be on par with CEFR C1 quality in English, and be fluent in conversant + written English/Arabic

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Non Voice
Role: Non Voice - Other
Employement Type: Freshers

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills:   Good Communication In English Hindi Speaking

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Cognizant

Company DetailsCognizant Technologies Ltd