Techno Functional Consultant - L1
- Wipro
- 0 - 4 years
- Hyderabad
- 2 months ago
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Job Description
Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution
Do
1. Bridging the gap between project and support teams through techno-functional expertise
- For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
- Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
- Support the solutioning team from architectural design, coding, testing and implementation
- Understand the functional design as well as technical design and architecture to be implemented on the ERP system
- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
- Write code as per the developmental standards to decide upon the implementation methodology
- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
- Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
- Support on-site manager with the necessary details wrt any change and off-site support
2. Skill upgradation and competency building
- Clear wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
- Write papers, articles, case studies and publish them on the intranet
Deliver / No . / Performance Parameter / Measure
1.Contribution to customer projectsQuality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2.Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3.Skill upgradation# of trainings & certifications completed, # of papers, articles written in a quarter
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Consulting, Role Category: IT ConsultingRole: Functional ConsultantEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Hyderabad+ View Contact
Keyskills: ERP configuration management production deployment product support ERP system Automation Process optimization business implementation
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