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BPO | Urgently Required | Quality Analyst | @ Js Consultancy

Home > Quality (QA-QC)

 BPO | Urgently Required | Quality Analyst |

Job Description

Dear Candidate,

Greetings from JS Recruitment!

*Direct Walk-in Company*Direct Interview in Company*

We have urgent opening forQuality Analyst / Quality Auditor / Quality Executive / QAin Noida & Delhi.

Candidate should be Graduate and have minimum 6 months Experience in BPO as aQuality Analyst/Quality Auditor/Quality Executive/QA with Backend/outbound/Inbound Process.

Profile:

  • Monitor Agents quality on daily basis and providing timely feedback's to agents.
  • Develop & maintain quality reports.
  • Find out the error and variance analysis
  • Gives constructive feedback to associates and derive action plan
  • Understands process/function goals and help the team to achieve them
  • Completing Call Monitoring and Feedback's as per SLA or Internally defined
  • Conducting Calibration Sessions and initiating Action Plans for reducing Variance
  • Ability to coach associates and peers on Quality tools pertaining to the project
  • Is able to understand the impact of individual performance to meet / improve own targets
  • Coordinating with the client on process related issues & updates
  • Ensure Adherence To Process Quality SLA's
  • Presents appropriate information in a clear and concise manner, both orally and in writing.
  • Takes others' perspectives into account when communicating, negotiating or presenting arguments
  • Adapts communication style to suit others
  • Demonstrates high levels of integrity and personal standards in all work related situations
  • Report to work at the agreed-upon time, ready to work with a cooperative and positive attitude
  • Works with Cross-Functional Teams to ensure that both internal and external customer needs are met
  • Should have data analytical ability.

Job Description:

Role: Quality Analyst/Quality Auditor/QA

Industry type: BPO (Domestic)

Process: One Assist

Job Location: Noida

Job Timings: DayShift

Salary: 22000

Interested candidates can call between 9:30 AM to 6:30 PM

 Juned @+91 9716053***,

Or can send their resume on Em***********7@ou****k.com,


if you have any reference please share, thank you.

Regards,
Juned 
Team-JS

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Quality (QA-QC)
Functional Area: Not Applicable
Role/Responsibilies: BPO | Urgently Required | Quality Analyst |

Contact Details:

Company: JS Consultancy
Location(s): Delhi, NCR

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₹ 1.5 - 2.5 Lakh/Yr

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