Executive Assistant - Operations
- Wannamo Marketing
- 1 - 3 years
- Noida, Gurugram
- 2 months ago
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Job Description
SingleInterface is the fastest growing SaaS platform for multi-location enterprises to build digital presence for their physical business locations. Founded in 2014, it is the largest location data management platform for multi-location enterprises across India & South East Asia. In the past ten years, we have evolved into everything local, from Listing & Review management across Search, Social Platforms, Maps, Apps, Voice assistants, Local directories, and more, to building and managing high-performance Hyperlocal targeted advertising campaigns at scale, and also efficiently managing store-level inventory across digital platforms.
We have recently launched store-level messaging capabilities allowing brands to engage with audiences across multiple chat platforms from a unified application using intelligent bots or live chat.
We believe the future of marketing and media is increasingly hyper local and our mission is to empower every retailer, to be able to digitally reach and interact with their nearby customers in a seamless and personalized way.
We have constantly driven massive growth in customer acquisition to the best-known brands across BFSI, Automobiles, F&B, Fashion & Lifestyle, Education & Consumer Durables categories, in India & SEA region. Ford Motors, HDFC Bank, Axis Bank, Lifestyle, Max Fashion, Royal Enfield, Honda Motors, Tata Motors, Hero Moto Corp, Samsung, Nissan, MG Motors, Ceat Tyres, Apollo Tyres are some of the brands we have helped scale up on their hyperlocal marketing through our multi product deployments.
SingleInterface is part of the Smile Group, one of Asias leading enterprises that builds internet businesses through incubation, partnerships and investments. Over the past two
decades, Smile has built Indias largest digital media network & Indias largest digital agency. In addition, Smile has in the past done JVs with global companies like Airbnb, Yahoo, WPP, etc. as an expansion partner in India and South East Asia.
As a mission driven entrepreneurial start up, we are looking for passionate professionals who can join us in our mission and help scale our offering to every retail enterprise brand in the region.
What is the role about?
This position will be responsible for making new clients live & handling operations on existing clients. The role involves making sure that the client is timely live on SingleInterface platform & is successful published on various publishers. You will be expected to regularly engage with clients for query handling, ticket resolutions, making location pages live, Google My Business account handling & publishing on various platforms. You will also be coordinating with sales & client success teams for day to day discussion on clients & their requirements.
Key Responsibilities:
As a pivotal member of our operations team, you will be responsible for the following:
- As an executiveassistant, the position will be responsible to publish & maintain the business accounts (arranging client details/data, creating orders, publishing clients on SI platform & publishers, managing & maintaining the sanity of the account)
- Ticket resolution within the SLA.
- Oversee & manage delivery of operational requirements of the client.
- Constantly work with clients, technology & sales/cs team to implement upgrades within clients existing plan to make sure that the client is utilizing all features available to them seamlessly.
Who we are looking for: -
- Minimum education qualification - Bachelors Degree from a reputable institute.
- Post Graduate Degree in Management will be an advantage.
- Relevant Work Experience of 0-3 Years in backend operations & servicing preferably focused on digital media.
- Candidates who have an experience in a SAAS business will be preferred.
- Proficiency in MS Excel, PowerPoint and Keynote; conceptual understanding of SEM/SEO a huge plus
- Social, has strong relationship building skills, is flexible and comfortable with ambiguity
- Excellent communication and analytical skills
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations, Role Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Wannamo MarketingLocation(s): Noida, Gurugram
Keyskills: Excellent Communication In English MS Office Verbal Communication Strong Communication Skills
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